Help / FAQ
QUESTIONS,
ANSWERED.
The things customers ask us most. If your question is not here, contact the boot desk.
How do WildPlay boots fit?
They use European sizing with a roomy toe. If you are between sizes, size up. Our size guide has foot-length measurements.
Can I wear them in the rain?
Our PU and leather-look boots handle wet pavements and light rain. Canvas styles are water-resistant, not fully waterproof. Wipe clean and air dry after a wet walk.
How long does shipping take?
US standard shipping is 3-5 business days after processing. Orders leave our New York studio within 1-2 business days. Free standard shipping on US orders over $75. See the shipping policy.
What is your return policy?
You have 30 days from delivery to return unworn boots. Start through the contact page. US return shipping is $6.95 and is deducted from the refund.
Are the boots leather?
Some styles use genuine leather; others use leather-look or synthetic uppers. The product page lists the exact material for each pair.
Can I change or cancel an order?
Contact us as soon as possible. We can usually change or cancel an order before it is packed. Once a tracking number is issued, the order is on its way and can be returned instead.
How should I care for my boots?
Wipe with a damp cloth and air dry. Do not machine wash or soak. Use a soft brush on suede-look styles and store them dry, away from direct heat.
Still stuck? Talk to the boot desk.