The 30-day window

Returns must be started within 30 days of delivery. Boots should be unworn outdoors, with the original tags and packaging. Trying them on indoors is exactly what we expect.

Starting a return

Use the contact page with your order number and the style you want to return. We will send a prepaid US return label within one business day.

Return shipping is $6.95 for US orders and is deducted from your refund. If the pair is faulty, we cover the label.

Refunds

We inspect returns within two business days of arrival. Once approved, refunds are issued to the original payment method within 5-7 business days.

Exchanges

The fastest way to change size is to place a new order and return the original pair. This reserves your size before it sells out.

Sale items

Sale items follow the same 30-day return policy. No restocking fee.

Faulty or incorrect items

If a pair arrives with a manufacturing fault or you received the wrong item, contact us within 7 days. We will cover return shipping and send a replacement or refund.

Need help?

Use the contact page. Include your order number and a photo if relevant.